Getting stuck in the middle of nowhere without mobile coverage or Wi-Fi doesn't have to be a problem anymore if you have a modern iPhone.Thanks to the new satellite communication technologies incorporated since the iPhone 14, it's possible to request roadside assistance, even in the most remote locations. However, for this system to work properly and for you to benefit from it, it's necessary to understand how to use it step by step and what requirements you must meet. Let's see. How to request roadside assistance via satellite from your iPhone.
In this article we will explain in great detail How to request roadside assistance using your iPhone's satellite connectionIn addition, we'll cover how the system works, which iPhone models are supported, any limitations, which countries it's available in, and many other key aspects that will help you use this feature safely and effectively.
What is iPhone satellite-based roadside assistance?
La satellite roadside assistance It's a feature built into iPhone 14 and later models that allows you to request help in the event of a breakdown or car problem without the need for cellular coverage or Wi-Fi. This technology leverages the iPhone's ability to connect directly to satellite networks in low-Earth orbit, allowing for communication when there's no other possible way to do so.
situations like Running out of fuel, getting a flat tire, locking your keys in the car, or needing mechanical help can be easily managed thanks to this service. Once contact is established with a satellite, the iPhone initiates a text message conversation with the assistance provider to coordinate assistance as quickly as possible.
Compatible iPhone models and necessary conditions
To use this feature, you need a iPhone 14 or later. The feature is included free of charge during the first two years after device activation. Additionally, you must have a compatible operating system installed:
- iOS 17 or later in the US and UK
- iOS 17.2 or later if you use a Verizon SIM
- iOS 16.4 or higher in Spain and other European countries
It is also necessary that you are outside, with a clear view of the sky and the horizonTrees with dense foliage, mountains, tall buildings, or canyons may prevent or delay the connection.
Prerequisites for using satellite assistance
Before you get started, make sure you meet the following conditions:
- Being in an area without mobile coverage or Wi-Fi.
- Have an active SIM in the iPhone.
- Have an updated version of iOS.
- Exit to the outside with a clear view of the sky.
Some countries also have specific regulatory requirements for using satellite features. Therefore, availability may vary depending on your location.
How to request roadside assistance step by step
Activate the Connection Wizard
Access through Control center (swipe down from the top right corner of your iPhone) and tap the mobile data button. Then select Satellite. You can also do it from Settings > Satellite.
Once there, the system will begin searching for a connection with the nearest satellite and will show you on screen where you should point your phone to maintain a stable signal. No need to raise your arm or point to the sky, simply hold the device naturally and follow the on-screen prompts.
Start the request message
Open the app Messages and tap the icon New message. In the recipient field, write “Roadside” o "Road". Automatically, the option will appear Roadside assistance.
Select this option and follow the steps to describe your issue and share your current location with the service provider. The system will guide you step by step until the connection is established and you can begin the conversation to receive assistance.
Supplier selection and confirmation
After connecting with support, you'll be able to choose from the providers available in your region. Some available providers include:
- AAA in United States
- green flag in the United Kingdom
- Verizon if you have a SIM from that operator
It is not necessary to be previously subscribed to these services. If you're already a member, you can confirm it by entering your phone number. If you're not, you'll still have the option to continue.
What happens after I request assistance?
Once the message has been sent successfully, a connection is established. conversation via text with your provider, who may ask you for more details about the problem. During this exchange, it's essential to keep your iPhone in a stable position to maintain the connection.
Also you location is shared temporarily with Apple and the carrier so they can send you help as quickly as possible. Once support has arrived, that data is no longer shared.
Useful tips for an effective connection
- Hold the phone naturallyYou don't need to raise your arm or point it at the sky, but don't keep it in your pocket or backpack either.
- Avoid areas with dense trees, tall buildings or mountains that can block the satellite signal.
- If the iPhone detects that you need to move or change direction, it will give you clear on-screen prompts.
- The connection can be maintained even if you lock the screen, so don't worry about accidentally closing the app.
International compatibility and limitations
Currently, the satellite assistance feature is available on:
- United States (including Puerto Rico)
- United Kingdom
For international travelers, it is possible to use the feature during your stay in these countries, except if the iPhone was purchased in certain regions where the feature is not enabled for regulatory reasons. Apple is working to extend this service to more countries.
What if I need to contact emergency services?
In case of a real emergency, you can also use the satellite connection to activate the service. SOS emergencyIf you call 112 or 911 and the call doesn't connect, your iPhone will offer to send a satellite message. You can access this option from:
- Control Center > Satellite > Emergency SOS
- Settings > Satellite > Emergency SOS
This service also allows you to share your medical information, location and send automatic notifications to your emergency contactsIf you'd like to learn more about how to contact emergency services from your iPhone, you can check out this article.
Privacy and security of your data
Apple guarantees that all messages sent through the satellite system are encrypted and protectedIn the case of roadside assistance, your location data is shared only for the time necessary to receive help. Messages sent by Emergency SOS are also encrypted, complying with all current legal regulations.
Demonstrations and tests without being in a real situation
To familiarize you with these features before you need them, Apple offers demo modes Both for Emergency SOS and Roadside Assistance. You can access them from:
- Settings > Satellite > Try Demo
- Messages App > Scroll down and tap "Satellite Connection Demo"
These tests allow you to learn how to properly connect your iPhone to the satellite and how to navigate the messaging system without being in a critical situation.
The ability to request satellite assistance from an iPhone is one of the biggest innovations in personal security in recent years. With this feature, you no longer need to rely on cellular coverage to receive roadside assistance. You just need to be well prepared, know the correct procedure, and take advantage of the tools Apple provides to ensure you're never left without communication. This tool is a game-changer for road trips, especially in remote areas or during outdoor activities.